terms

Terms and Conditions

General Terms and Conditions (GTC) of Numa Group SE and its subsidiaries

Scope

These GTC apply to all contracts for the temporary rental of apartments or rooms (each a "Unit") for accommodation purposes that are concluded between Numa Group SE or its respective domestic subsidiaries and a customer ("Guest") (together, the "Parties"), as well as to all further services and deliveries provided by Numa (the "Accommodation Contract"), unless the Parties have agreed otherwise individually.

1 Conclusion of contract

  1. The contractual parties are Numa and the Guest. By making a reservation, the Guest offers to conclude an Accommodation Contract. If the requested Unit is available, the Guest receives a reservation confirmation from Numa. Upon acceptance of the reservation by Numa, the Accommodation Contract is concluded.
  2. If a third party makes a reservation for the Guest, that third party shall be jointly and severally liable to Numa together with the Guest for all obligations arising from the Accommodation Contract.
  3. The minimum booking age is 18 years.

2 Reservations

  1. By submitting a reservation request and upon its acceptance by Numa, the Guest does not acquire any claim to the provision of a specific Unit unless this was expressly agreed in text form in the Accommodation Contract.
  2. Offers made by Numa regarding available Units are subject to change and non-binding.
  3. Numa reserves the right to impose industry-standard restrictions, including minimum stays and booking guarantees.

3 Cancellation policies

  1. A guaranteed reservation exists once the Guest's payment has been received by Numa. A guaranteed reservation may be cancelled by the Guest free of charge in accordance with the cancellation conditions communicated by Numa.
  2. After expiry of the applicable cancellation deadlines, a cancellation by the Guest does not give rise to any repayment obligation by Numa.
  3. Numa retains its claim to the agreed remuneration despite non-use of the service.

4 Prices for overnight stay and other prices

  1. The prices indicated by Numa at the time of conclusion of the contract shall apply. The applicable prices are gross total prices and include all statutory taxes, fees and charges.
  2. Numa reserves the right to adjust the prices accordingly if statutory tax or fee rates change.

5 Terms of payment

  1. The full price of the booked accommodation service must be paid by the Guest in advance.
  2. Valid means of payment are Mastercard, Visa, American Express, PayPal, Apple Pay, Google Pay, Klarna, iDEAL and Giropay.

6 Use of booked units

  1. A reserved Unit is available to the Guest from 3:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure.
  2. Numa may charge flat-rate compensation for lost keys or code cards provided.

7 Resale and unauthorized commercial use

  1. The resale, rental and/or rebrokering of booked Units is prohibited and may result in cancellation of the booking.
  2. Any use of the Unit for purposes other than accommodation is prohibited.

8 Liability of Numa

  1. Numa is liable for damages resulting from injury to life, body or health for which Numa is responsible.
  2. Numa's liability is limited for items brought into the accommodation by the Guest.

9 Customer data and Digital Check-in

  1. Numa collects the Guest's email address and telephone number to ensure communication.
  2. Only the Guest or Guests named in the reservation may enter the Unit during the booking period.

10 Termination of the Accommodation Contract

  1. Numa is entitled to terminate the Accommodation Contract for good cause with immediate effect.

11 Vouchers

  1. A voucher purchased from Numa may only be redeemed for Numa services.

12 Smoking ban and prohibited substances

  1. The Units are non-smoking Units. Smoking is prohibited in the common areas and guest Units.

13 Fire alarms and technical safety equipment

  1. Guests are liable for intentional or negligent triggering of the fire alarm system.

14 Quiet hours, parties and conduct on the property

  1. Quiet hours from 10:00 p.m. to 6:00 a.m. must be observed.

15 Damage, extraordinary soiling and theft

  1. The Guest must treat the Unit with care and avoid damage and extraordinary soiling.

16 Pets

  1. Bringing pets into the Unit is generally not permitted unless prior permission is granted.

17 Maintenance and access

  1. The Guest must treat the provided Unit, furnishings and the common areas with care.

18 Group bookings / contingent contracts / event times

  1. For group bookings of more than five Units, separate payment and cancellation conditions apply.

19 Internet usage

  1. Numa provides the Guest with internet access, which must not be misused.

20 Membership

Numa offers membership benefits, detailed terms are available on their website.

21 Data protection

Numa's privacy policy can be found on their website.

22 Final provisions

  1. The equipment of the Unit and services correspond to Numa's standards and may deviate from country-specific criteria.