This is Numa | FAQ

Help Center

Why do I need to check in before my arrival?
You need to check in in advance in order to receive the PIN code to enter the building.
- After booking, you’ll get a link for your online check-in.
- Once it’s completed, you’ll receive your PIN to enter the building and your room on the day of your arrival.
Where can I see the status of my online check-in?
You can check the status of your online check-in in the My Trips section on our website or app.
When do I receive my PIN code?
Once you have completed your online check-in, you’ll receive your PIN code on the day of your arrival.
Which doors can be opened with the PIN code?
You can always open the main entrance door and your room door with the PIN code. Depending on the property, you might also need it to access the laundry room, luggage locker room, etc.

How can I contact the online reception?
Our reception team operates digitally–they're here for you 24/7 and just a text away. Reach out via WhatsApp or phone with any questions or concerns.
Which languages are supported by the online reception?
Our online reception team is happy to support you in English, German, Spanish, Italian, and French.

What is Numa's cleaning policy?
- Your room is professionally cleaned before your arrival.
- Final cleaning is always included.
- If you stay for more than 7 nights, we’ll clean your room for free on a weekly basis.
Can I get extra cleaning?
You can request extra cleaning for an additional fee via My Trips.
Where can I pick up fresh towels and toilet paper?
Extra towels and toiletries are always available for you in the Essentials Closet–for free.
Can I do my laundry at Numa?
Most of the Numa properties offer a laundry room or washing machines in the rooms. You can check the availability on My Trips.

How can I cancel/edit/extend my stay?
You can always edit your booking via My Trips.
How can I request an early check-in or a late check-out?
You can easily manage your booking via My Trips and request early check-in or late check-out there. It nearly always works! Unless the property is too busy that day.
When will I know if I receive the free early check-in?
You'll receive a notification via WhatsApp/SMS on the day of your arrival, as soon as your room becomes available ahead of time, allowing you to check in early.

Is breakfast available at Numa?
Most of our properties offer breakfast at an external breakfast partner or breakfast boxes, which will be delivered to your room door every morning. You can find all the necessary information in the My Trips section on our website or app.
Which services are available at the Numa I booked?
Our extra services include breakfast, free luggage storage, laundry rooms, on-site parking, and more. You can check in the My Trips section on our website or app which services are available at the property you booked.