numa - Terms and Conditions

Terms and Conditions

General Terms and Conditions (GTC) of Numa Group SE and its subsidiaries

Scope

These GTC apply to all contracts for the temporary rental of apartments or rooms (each a "Unit")...

1 Conclusion of contract

  1. The contractual parties are Numa and the Guest. By making a reservation, the Guest offers to conclude an Accommodation Contract. If the requested Unit is available, the Guest receives a reservation confirmation from Numa. Upon acceptance of the reservation by Numa, the Accommodation Contract is concluded. Numa is free to confirm the respective booking in text form...

2 Reservations

  1. By submitting a reservation request and upon its acceptance by Numa, the Guest does not acquire any claim to the provision of a specific Unit within the accommodation unless this was expressly agreed in text form in the Accommodation Contract...

3 Cancellation policies

  1. A guaranteed reservation exists once the Guest's payment has been received by Numa. A guaranteed reservation may be cancelled by the Guest free of charge in accordance with the cancellation conditions communicated by Numa...

4 Prices for overnight stay and other prices

  1. The prices indicated by Numa at the time of conclusion of the contract shall apply...

5 Terms of payment

  1. The full price of the booked accommodation service must be paid by the Guest in advance...

6 Use of booked units

  1. A reserved Unit is available to the Guest from 3:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure...

7 Resale and unauthorized commercial use

  1. The resale, rental and/or rebrokering of booked Units is prohibited...

8 Liability of Numa

  1. Numa is liable for damages resulting from injury to life, body or health for which Numa is responsible...

9 Customer data and Digital Check-in

  1. To ensure communication with the Guest, Numa collects the Guest's email address and telephone number...

10 Termination of the Accommodation Contract

  1. Numa is entitled to terminate the Accommodation Contract for good cause with immediate effect...

11 Vouchers

  1. A voucher purchased from Numa may only be redeemed for Numa services...

12 Smoking ban and prohibited substances

  1. The Units are non-smoking Units...

13 Fire alarms and technical safety equipment

  1. There are networked smoke detectors in the building that are directly connected to the fire brigade control center...

14 Quiet hours, parties and conduct on the property

  1. Noise in the booked Unit, in jointly used areas and on the surrounding grounds must be avoided...

15 Damage, extraordinary soiling and theft

  1. The Guest must treat the Unit with care and in particular avoid damage and extraordinary soiling...

16 Pets

  1. Bringing pets into the Unit is generally not permitted unless Numa has granted prior permission...

17 Maintenance and access

  1. The Guest is obliged to treat the provided Unit, furnishings and the rooms, facilities and equipment intended for common use with care...

18 Group bookings / contingent contracts / event times

  1. For group bookings of more than five Units and contingent contracts, separate payment and cancellation conditions apply...

19 Internet usage

  1. Numa provides the Guest with internet access within the scope of the existing technical and operational possibilities...

20 Membership

Numa offers membership benefits. Further information and the applicable terms and conditions of participation are available at: https://pages.numastays.com/member-terms

21 Data protection

Numa's privacy policy can be found at https://www.numastays.com/privacy.

22 Final provisions

  1. The equipment of the Unit and the respective services offered on site correspond to Numa's standards and may deviate from the country-specific criteria of the respective star category.